simplehuman

I bought a dual recycling can from Home Outfitters made by simple human about a year ago. It is a rectangular can divided into two separate bins with their own independent lids. One side is for organic waste and the other is for cans, bottles and plastics.

It has served us well and well it should, because it cost us somewhere close to $100.00! I was feeling guilty about buying a garbage can for such an exorbitant price, but nothing quite fit the bill as this recycling can did.

Unfortunately, the lid on the left side somehow broke off last week. So off I went to the interweb to find a replacement. What I found was that the bin I have is no longer made by simple human, that there is nowhere else to look for the lid as the can carries no identifying numbers or model name. I then went to the simple human again and used the parts and service page to send an e-mail describing our recycling can.

I soon received an automated message confirming receipt of my e-mail AND on the first business day after I sent the e-mail a reply arrives saying...

Dear Zahir Paryani,

Thank you for your inquiry and we apologize for any difficulties you are experiencing with your can. We will be glad to send you that replacement lid free of charge. Please allow 7-10 business days for the delivery of your replacement part. Your order will be shipped via UPS to the address you provided on the online form. You will also receive a confirmation email when your order has been processed and shipped.

At simplehuman, we stand behind our products 100% and are working to offer the best possible service. We hope that our products can continue to serve you well for the years ahead.

Best,
Olivia

How cool is that? That, ladies and gentlemen, is customer service! Thank you simple human.