Last week, our rechargeable toothbrush for kids by Philips began vibrating very loudly and the shaft, which connects to the toothbrush heads, was coming loose.Now I know this is not earth-shattering news, but, I figure when you encounter good service that you should acknowledge it in any way you can. It is why I have an account with TripAdvisor, Yelp and I always send a quick e-mail when I receive particularly good or bad service.
The toothbrush cost us close to $100 and has been worth every penny. Having had to revert to the manual toothbrushes, I can honestly say that the sonic care brushes help me to make sure that the kids teeth are as clean as they can be. Anyways, I spoke to an client service rep. via a chat client and within 5 minutes of giving the rep. the serial number and my personal information, I was told they would send a replacement handle and it would reach us within 5-7 days!! Now that's service! So thank you Philips for a great product and great follow up service.
This is the second such article I have posted recently: My last bout of adulation was for SimpleHuman. It seems that when you go with a product which is well made to begin with, even though price may initially seem exorbitant, it actually pays off in the long run.
Hurray for consumerism!
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